Privacy Policy:

At Mind Matters, we prioritize the confidentiality and security of your personal information. When you make an online payment for our services, rest assured that your financial details are encrypted and securely processed through our trusted payment gateway provider. We do not store your credit card information on our servers. Any personal data collected during the payment process is used solely for transactional purposes and is not shared with third parties, except as required to complete the payment transaction or as mandated by law. By using our website and making online payments, you consent to the collection and use of your personal information in accordance with our privacy policy.

Terms and Conditions:

By using our online payment gateway, you agree to abide by the following terms and conditions:

• Payments made through our website are for services provided by Mind Matters Clinic and are subject to the fees and charges specified at the time of booking.

• It is your responsibility to ensure the accuracy of the payment details provided. Mind Matters Clinc is not liable for any incorrect payment information provided by the user.

• You agree to provide accurate and up-to-date personal information required for the payment process.

• Mind Matters reserves the right to modify, suspend, or terminate the online payment gateway or any related services at any time without prior notice.

Refund and Cancellation Policy:

Please note that all payments made for online consultations are non-refundable. Once a payment is processed for a consultation session, it cannot be canceled or refunded, regardless of the reason for cancellation or non-attendance. We appreciate your understanding in this matter as our team commits time and resources to prepare for each consultation session booked.

Delivery and Shipping:

As our services primarily consist of in-clinic visits and online consultations, there are no physical deliveries or shipping involved for most transactions. Once your online payment is successfully processed, you will receive confirmation of your consultation appointment via email.

For in-clinic visits:

• Upon completion of your online payment, you will receive an email confirming your appointment details, including the date, time, and location of your in-clinic visit.

• Please ensure to arrive at our clinic at the scheduled time for your appointment. Our staff will be ready to assist you upon arrival.

For online consultations:

• If you've opted for an online consultation, your appointment confirmation email will include instructions on how to connect with your therapist or psychiatrist for the session.

We strive to provide a seamless experience for all our clients, whether you choose to visit our clinic in person or opt for online consultations. If you have any questions or require further assistance, please don't hesitate to contact us.